New furniture gallery is committed to providing standard products and excellent customer service. Our main objective is to make the purchasing process uncomplicated. We believe in extended business which can only be possible with the trust of customers. We do provide online services. Which is easy for customers. Some of the items that are sold by the new furniture gallery come from the supplier warehouse. All items are guaranteed brand new. All the sales are final on floor model/ custom made/ special orders. We do have delivery options and delivery charges are according to the shipping address. Delivery is normally organized, in the interest of a client, with an outsider bearer.
Product statistics described on our internet site are based on the information to be had from the producer and their website so for any discrepancies or mistakes, we need to not be held responsible. The product descriptions furnished are for your comfort and informational functions only. We try our best to provide correct information. We always keep our information up to date.
We try our best that you will get an accurate color that we had posted. Sometimes we do not guarantee that the color on your device is accurate. Sometimes there may be a slight difference in color because of the change in lighting.
All sales are final. Once an order is placed, it is automatically processed and entered into our system immediately.
Please note:
By placing an order, you agree to these terms.
5. Delivery Policy
We offer delivery services in the GTA, Ottawa, Edmonton, and neighboring cities. If delivery cannot be made to your location, you have the option to schedule a pick-up from our Toronto warehouse. Delivery charges are calculated based on your location.
Please note:
We do not accept cancellations or provide refunds for orders if delivery cannot be completed on time, to the exact location, or if goods are damaged during transit.
Important: We do not make any profit from delivery services, and all charges are based on third-party logistics providers.
To ensure your purchase fits your space, customers are encouraged to contact us for detailed size information via email or phone before placing an order.
You can always contact our store to check the availability of products either in-store or online. Occasionally, some items may be out of stock, but rest assured that restocking typically takes between 3 to 8 weeks, as we also deal with imported furniture. Processing time for both delivery and pickup may take 2-8 weeks, depending on the product and manufacturer. We are committed to working for you, but delays due to manufacturers or other procedures beyond our control may occur. We are not responsible for such delays and cannot be held liable for any inconvenience or costs incurred as a result of these delays.
We provide pickups from our location. Once your order is ready for pickup, we will contact you. Please bring your invoice and a valid ID with you to collect your furniture. A store receipt is provided to all our customers. Items picked up may be in packaged containers and may require assembly. Due to the nature of merchandise shipped in cartons, we are unable to unpack cartons or assemble products at our warehouse. Please note that processing time for both delivery and pickup can take between 2 to 8 weeks, depending on product availability.
As per policy, we offer an initial one-year manufacturer warranty. You will have to contact us within a month. For fabric upholstery certain characteristics of fabric are normal, and signs of usage (such piling, loss of pile, high pile crushing, and color fading due to lighting and/or direct sunlight), are not considered manufacturing defects. Guarantee of Fabrics' Since producers of upholstered fabric do not assure their merchandise from shrinkage, colorfastness, or high-quality wearing, we are not able to remember changes, claims, or credit for fabric merchandise. Your assurance is specific to the brand of mattress and/or field spring you've got purchased. Please seek advice from the guarantee sticker attached to the mattress.
New Furniture Gallery reserves the right to limit quantities and refuse orders if it's out of stock or coming late in the warehouse.
We take fraudulent chargebacks seriously and have strict measures in place to protect our business. If a chargeback is initiated without valid grounds, we will pursue the matter through the following steps:
By placing an order, you agree to these terms. We encourage customers to contact us directly to resolve any disputes before initiating a chargeback.
The commercials on the Website are invitations to you to make offers to buy services and products at the Website and are not gives to sell. All expenses and different quantities performing on the Website are quoted in Canadian dollars. Prices published on this Website may additionally fluctuate from the ones published in the store.
New Furniture Gallery Furniture is dedicated to treating anyone in a way that permits them to keep their dignity and independence. We believe in integration and same possibility. We are dedicated to meeting the desires of humans with disabilities in a manner and will do so by stopping and disposing of boundaries to accessibility and assembly accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
New Furniture Gallery reserves the right to (a) accurate any mistakes, inaccuracy, or omission at any time without previous be an aware or legal responsibility to you or another character; (b) trade at any time the products and offerings marketed or made available on the market at the Website, the prices, costs, costs and specs of such services and products, any promotional offers and another Website content material with none word or liability to you or every other individual; (c) reject, accurate, cancel or terminate any order, inclusive of ordinary orders for any cause and (d) limit portions to be had on the market or sold. All prices and different quantities performing at the Website are quoted in Canadian greenbacks.
Thank you for choosing on New Furniture Gallery your furnishing needs. We desire to do commercial enterprise with you. Please feel free to contact us, and we will be happy to help you. We look forward to running with you for all your furnishings desires and we hope you return to shop with us again. Please reach out to us if you have any queries.