Terms of service

1. General

New furniture gallery is committed to providing standard products and excellent customer service. Our main objective is to make the purchasing process uncomplicated. We believe in extended business which can only be possible with the trust of customers. We do provide online services. Which is easy for customers. Some of the items that are sold by the new furniture gallery come from the supplier warehouse. All items are guaranteed brand new. All the sales are final on floor model/ custom made/ special orders. We do have delivery options and delivery charges are according to the shipping address. Delivery is normally organized, in the interest of a client, with an outsider bearer.

2. Product description

Product statistics described on our internet site are based on the information to be had from the producer and their website so for any discrepancies or mistakes, we need to not be held responsible. The product descriptions furnished are for your comfort and informational functions only. We try our best to provide correct information. We always keep our information up to date.

3. Color accuracy

We try our best that you will get an accurate color that we had posted. Sometimes we do not guarantee that the color on your device is accurate. Sometimes there may be a slight difference in color because of the change in lighting.

4. Cancellation policy

All sales are final. When an order is placed it is automatically processed and ordered by our system immediately. In case of any damage, please report to us within 24 hours of delivery or pickup. We do not accept cancellation of an order in case the carrier was unable to deliver on time / at a specified location or delivered damaged goods.

5. Delivery system

We ship our furniture in GTA and neighboring cities. If delivery could not be done to your place, you could always schedule to pick out up your furniture at our warehouse. Delivery charges are according to the location of your place. We aren't chargeable for put off / harm/ charges for the delivery. We do not take delivery of cancellation of an order in case of the carrier modified into not able to supply on time / at the precise place or introduced damaged goods. We do not make any income on delivery.

6. Availability of product

You can always contact our store to see the products we have in the store or online. Sometimes our items get out of stock but that only takes 3 to 8 weeks to come because we also deal with imported furniture. DUE TO COVID-19 THERE ARE DELAYS ON ALL ORDERS. LEAD TIMES RANGE FROM 4-12 WEEKS OR LONGER DEPENDING ON THE ITEM. We are committed to working for you; though delays and occasions out of hand, due to producers, procedures may additionally occur. However, we aren't responsible for manufacturer delays, and as such can't be held liable for any inconvenience or any value incurred via such delays.

7. Pick up policy

We provide pickups from our location. You must bring your invoice and id proof with you to pick up your furniture. A store receipt is provided to all our customers. Stuff that is picked-up can be in packaged containers and can require assembly. Due to the character of merchandise shipped in cartons, we are unable to unpack cartons or assemble products for you at our warehouse.

8. Warranty

As per policy, we offer an initial one-year manufacturer warranty. You will have to contact us within a month. For fabric upholstery certain characteristics of fabric are normal, and signs of usage (such piling, loss of pile, high pile crushing, and color fading due to lighting and/or direct sunlight), are not considered manufacturing defects. Guarantee of Fabrics' Since producers of upholstered fabric do not assure their merchandise from shrinkage, colorfastness, or high-quality wearing, we are not able to remember changes, claims, or credit for fabric merchandise. Your assurance is specific to the brand of mattress and/or field spring you've got purchased. Please seek advice from the guarantee sticker attached to the mattress.

9. Order Fulfillment

New Furniture Gallery reserves the right to limit quantities and refuse orders if it's out of stock or coming late in the warehouse.

10. Commercial Policy

The commercials on the Website are invitations to you to make offers to buy services and products at the Website and are not gives to sell. All expenses and different quantities performing on the Website are quoted in Canadian dollars. Prices published on this Website may additionally fluctuate from the ones published in the store.

11. Accessibility for Ontarian's with Disabilities Act

New Furniture Gallery Furniture is dedicated to treating anyone in a way that permits them to keep their dignity and independence. We believe in integration and same possibility. We are dedicated to meeting the desires of humans with disabilities in a manner and will do so by stopping and disposing of boundaries to accessibility and assembly accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

12. Inaccuracy Disclaimer

New Furniture Gallery reserves the right to (a) accurate any mistakes, inaccuracy, or omission at any time without previous be an aware or legal responsibility to you or another character; (b) trade at any time the products and offerings marketed or made available on the market at the Website, the prices, costs, costs and specs of such services and products, any promotional offers and another Website content material with none word or liability to you or every other individual; (c) reject, accurate, cancel or terminate any order, inclusive of ordinary orders for any cause and (d) limit portions to be had on the market or sold. All prices and different quantities performing at the Website are quoted in Canadian greenbacks.


Thank you for choosing on New Furniture Gallery your furnishing needs. We desire to do commercial enterprise with you. Please feel free to contact us, and we will be happy to help you. We look forward to running with you for all your furnishings desires and we hope you return to shop with us again. Please reach out to us if you have any queries.