Shipping & Delivery

We currently deliver to most postal codes in GTA area.

We want to help you create the home of your dreams even if you don't live in one of our delivery areas. Contact our Customer Care team to determine if other delivery options are available or if there is a pickup location in your area.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Due To Covid 19 Deliveries are taking longer than usual times.

Delivery is FREE on any order over $699 (before taxes). For orders below $699, the delivery charge will depend on the area and product specifications. The charges will be indicated on the checkout page.

Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact our Customer Care Team.

You can see the estimated delivery date on our product page. Once your order is placed, your order confirmation email will also show your estimated delivery date(s).

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Warranty & Return

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email or call us directly and we’ll take you through the process.

Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the merchandise or to your home during the delivery process, please notify our delivery team and make sure it is recorded in the delivery paperwork. Then, contact our Customer Care team within 72 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.

Many of our products come with a warranty to be free of manufacturing defects in materials and workmanship. Specific details can be found on the product page of each item.

The basic warranty is void if the merchandise suffers damage caused by abuse, negligence or accident, has been relocated, repaired or tampered with, was sold "as is", or is used for commercial purposes. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes.

Please note that many manufacturers offer separate warranties on their products. For more information, please refer to any warranty tags that come with the product.

Customer support

+1 647-748-1424

Send a message

info@newfurnituregallery.ca