In partnership with Consumer Priority Service
Life happens.
Your furniture is covered.
At New Furniture Gallery, we understand that your furniture is more than just a purchase—it's an investment in your home's comfort and style. To protect this investment, we've partnered with Consumer Priority Service (CPS) to offer an Extended Warranty Plan. This plan keeps your furniture in great shape for years, whether you have a busy household with kids and pets or just want to guard against life's little accidents.
Why you need our extended warranty
Relax and enjoy your home without worry
Imagine your living room looking perfect with a new sofa and coffee table, then life happens. Maybe your dog jumps on the couch with muddy paws, or your child spills juice on your rug. With New Furniture Gallery’s Extended Warranty, you can relax and enjoy your home without worry. Here’s why our warranty is essential:
Pet protection
We love our pets, but they can be rough on furniture. From claw marks to chewed table legs, pet damage is common. Our warranty covers various pet-related incidents, keeping your furniture looking great.
Kid-proof coverage
Kids bring joy and chaos into any home. Whether it’s crayon marks on the dining table or accidental spills, our extended warranty covers the wear and tear that comes with having children.
Accidental damage
Life is unpredictable, and accidents happen. From a spilled glass of wine to a mishap while moving furniture, our warranty ensures you’re covered.
Manufacturing defects
Even high-quality furniture can have manufacturing defects. Our warranty extends beyond the manufacturer’s limited coverage, offering extra protection against issues that may arise after the standard warranty period.
Financial peace of mind
Quality furniture is a big investment. Repairs or replacements can be costly, but our extended warranty provides financial peace of mind by covering these expenses.
Questions before you buy?
Our team will help you through the process and answer all your questions.
Call +1 647-748-1424Coverage
What does the CPS furniture extended warranty cover?
Covered
- Accidental stains
- Manufacturer defects
- Accidental punctures
- Rips
- Burns
- Breakage of frames
- Springs and sleeper mechanisms
- Hardware
Not covered
- Intentional damage
- Theft or vandalism
- Acts of God
- Damage before or during shipping
- Infestations
- Mould or mildew
- Rot
- Rust
How our extended warranty works
Simple and hassle-free
- 1Easy enrollmentChoose our extended warranty when you buy your furniture. Our team will help you through the process and answer all your questions.
- 2Comprehensive coverageOur warranty covers a wide range of incidents, from accidental damage to defects, ensuring you get the most out of your investment.
- 3Quick claims processIf your furniture gets damaged, our claims process is fast and easy. Just contact our customer service team, and we’ll take care of the rest.
Need to make a claim?
File a claim in three ways
After your claim is approved, we'll send a local authorized service person to your house at a convenient time.
FAQ
Frequently Asked Questions
Any question? You can contact us through our contact page or call +1 647-748-1424. We will be happy to assist you.
Is a CPS Warranty similar to the existing manufacturer’s warranty?
No, it's an upgrade. A CPS Warranty offers benefits like accidental damage coverage that aren’t included in the manufacturer’s warranty.
How will my furniture be repaired?
After your claim is approved, we'll send a local authorized service person to your house at a convenient time.
What will I get if my furniture cannot be repaired?
If we can't repair your furniture, we'll provide a check for its current market value.
What is not covered under the plan?
It doesn’t cover intentional damage, theft, vandalism, acts of God, or damages incurred before or during shipping. It also doesn’t cover infestations, mould, mildew, rot, or rust.
What does the CPS furniture extended warranty cover?
It covers mattresses, wood or hard surface furniture, and fabric, leather, and vinyl upholstery. It includes accidental stains, manufacturer defects, accidental punctures, rips, burns, breakage of frames, springs, sleeper mechanisms, and hardware.
How many claims can I file?
You can file as many claims as you need, as long as your warranty is still active.
How do I file a claim?
You can file a claim by signing into your account on cpscentral.com, emailing cs@cpscentral.com, or giving a call at our official number.
Does this plan cover furniture purchased outside of Canada?
Yes, the plan is valid globally.
Does the warranty end after the furniture is repaired?
No, your warranty continues until you reach the maximum liability of your furniture’s original cost.
When does the CPS Accidental Furniture Warranty coverage start?
Coverage starts on the date of purchase, with a 30-day hold for claims to prevent coverage of DOAs or manufacturer defects. Coverage begins on day 31.