Delivery

New Furniture Gallery offers delivery across GTA with local delivery partners. Basic Delivery is free for online orders in the Greater Toronto Area and surrounding areas only.

Free local delivery option is basic curb-side delivery. Inside Delivery is available at an additional cost in the local regions only. Delivery rates vary by the item. For deliveries outside of the local delivery zone, it will only be to the general mail area (buildings) or front door (houses).

For Inside Delivery, delivery personnel will not remove shoes or wear booties for safety and insurance reasons. There are no exceptions under any circumstances. 

Any estimated times provided are subject to change without notice and are never guaranteed. They could change to be sooner or later.

If you do not see any shipping options or there is an error at Checkout, please contact us via email, chat, or phone with the name of the product you are interested in and your postal code to provide you with an accurate shipping quote to your location.

CUSTOMERS ARE RESPONSIBLE FOR ENSURING THERE IS ENOUGH CLEARANCE FOR FURNITURE TO ENTER THEIR HOME. 

Order Confirmation

Once you place an order you will get a computer generated email confirming your order has been received by our team.

Shipping Time

  • Shipping time and duration depends on the item and location it is being shipped to. In stock items are usually shipped within 1- 2 weeks. DUE TO COVID-19 THERE ARE DELAYS ON ALL ORDERS. LEAD TIMES RANGE FROM 4-12 WEEKS OR LONGER DEPENDING ON THE ITEM.
  • Customized items are usually shipped between 4-8 weeks.
  • For items being shipped with a third-party carrier it will take up to 20 business days from the time the item is shipped.

Shipment schedule 

  • Shipments are scheduled from Monday to Friday between 11:00 AM to 8:00 PM.
  • Our delivery team will call and set up a shipment day and time frame.
  • Third Party shipments are only at the curb side or front door.
  • Premium Delivery service and assembly are available for an additional fee.

Exchange

In case of a Manufacturer defect or damaged item, please let us know within 5 days of receiving your order. Exchange request needs to be approved by our Customer Service associate. Please contact us via email (info@newfurnituregallery.ca) as soon as possible with a detailed description of the issue along with a photo. Exchange Authorization number will be issued to further process the Exchange request.

  In order for us to accept your Exchange/return, the item must be: 

  • Items have to be un-assembled (never assembled) and in original packaging and without any damages.
  • Must Have an Authorization Number.

***Note: All mattresses and custom items are non-refundable and are final sale.

Pick Up

Once the item is ready for a pickup at your nearest location, a confirmation email will be sent.

When Picking up at our locations please make necessary transportation arrangements as per the item or call our Customer Service associate at 647-748-1424

Buyer is solely responsible for the transportation and handling of the item. Any damages that occur due to transportation and handling do not qualify for return or exchange. Please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest! If your order was placed and/or picked-up in-store, please contact us to proceed with your inquiry.