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Description
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Frequently Asked Questions
Why are your prices lower than other furniture stores?
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We work directly with leading brands like Ashley Furniture and Canadian-made manufacturers.
Our efficient business model allows us to offer brand-new products at significantly lower
prices than major retailers. We keep overhead low and pass the savings to our customers.
Are the products brand new?
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Yes. All items are 100% brand new, factory-sealed, and never used.
We do not sell refurbished, pre-owned, or floor-model pieces.
Do the products come with a warranty?
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Yes. Every product comes with a standard 1-year manufacturer warranty covering
factory defects and product faults.
Are these genuine Ashley Furniture products?
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Absolutely. We only sell authentic Ashley Furniture with original packaging and serial numbers.
Why should I choose New Furniture Gallery?
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• Brand-new name-brand furniture at unbeatable prices
• Canadian-owned and operated small business
• Custom Canadian-made furniture options
• Transparent stock availability & honest delivery timelines
• Multiple delivery options including white-glove service
• Excellent customer support
• Canadian-owned and operated small business
• Custom Canadian-made furniture options
• Transparent stock availability & honest delivery timelines
• Multiple delivery options including white-glove service
• Excellent customer support
What are your delivery and processing times?
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Delivery timelines vary based on product availability:
• Most items: 2–4 weeks
• Custom & special orders: 6–8 weeks
Delivery fees depend on distance, and free delivery is available on qualifying orders.
• Most items: 2–4 weeks
• Custom & special orders: 6–8 weeks
Delivery fees depend on distance, and free delivery is available on qualifying orders.
Do you have a physical store?
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Yes, our showroom is located at:
New Furniture Gallery
7-2450 Finch Ave W., North York, ON
Mon–Fri: 10:30 AM – 8 PM
Sat–Sun: 10:30 AM – 6 PM
We currently do NOT have physical stores in Edmonton or Ottawa, but we offer virtual service and delivery in both cities.
New Furniture Gallery
7-2450 Finch Ave W., North York, ON
Mon–Fri: 10:30 AM – 8 PM
Sat–Sun: 10:30 AM – 6 PM
We currently do NOT have physical stores in Edmonton or Ottawa, but we offer virtual service and delivery in both cities.
What is your return or exchange policy?
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Most items are non-returnable since they are ordered specifically for each customer.
If an item arrives defective, we will arrange repair, replacement parts, or a full replacement
according to the manufacturer's warranty process.
Do you offer extended warranty?
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Yes, we offer a 5-year extended warranty for additional peace of mind and long-term protection.
What is covered under the extended warranty?
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Extended Warranty Coverage Includes:
• Accidental rips, stains, and damage
• On-site service according to the OEM’s terms
• Mechanical, hardware, and electrical failures
• No deductibles & an easy, hassle-free claim process
• Accidental rips, stains, and damage
• On-site service according to the OEM’s terms
• Mechanical, hardware, and electrical failures
• No deductibles & an easy, hassle-free claim process